Faq

Before you book

How do I make a booking on your website?

You can either choose to fill in our online form, or call us directly if you are interested in hiring an airport transfer or any private tour.

+40 729 624 460

office@private-tour.ro

What information do I need in order to book?

Please select your pickup location (Otopeni AirportBucharest or Other) and your destionation. In Address textbox, please provide us the name of you hotel, your apartment location or your business meeting point.
Add Passengers Number. We need this information in order to send you the right vehicle ( If you are 4 adults traveling and one 2 month old baby, please choose 5 passengers ). We will send you a Van for 8 passengers, not a small regular car.
Arrival and / or Returning Dates are mandatory. For arriving in Otopeni Airport, please select the date the flight will land in Bucharest, not the departure date from your country.

I cannot find a route I want to book. What to do?

Call our customer services team on the number below to speak to one of our advisors who will help you with all of your needs.

+40 729 624 460

office@private-tour.ro

How do I pay for my transfer?

Cash Payment

You can pay for our service by Cash ( directly to the driver using Euro, RON or USD as you wish ).
For both ways transfers and cash payment ( less then 9 passengers ), you can pay for everything on returning transfer.

Online Payment

You can use your credit card or PayPal account to prepay your transfers.

Can I book a transfer with more than one stop?

Call our customer services team on the number below to speak to one of our advisors who will help you with all of your needs.

+40 729 624 460

office@private-tour.ro

Before you travel

What luggage entitlement will I have?

Anything can be transported, based on your information provided while completing booking request form under special request category.You will be contacted before confirmation to discuss and check vehicle’s space availability for extra size luggages (volume and weight)

Where will I meet the driver when I arrive?

Meeting In Otopeni Airport

We are tracking all flights to make sure we are in the airport by the time your land. Our drivet will wait for you in Otopeni Airport .

Meeting In Bucharest

Either you are staying in a hotel or apartment, our colleague will be at time you mentioned in front of your apartment house or at the hotel reception.

What happens if I can’t locate my driver?

Your mobile phone number is not mandatory, but is good to have in case our driver is late or he can’t find you.

Call our customer services team on the number below to speak to one of our advisors who will help you with all of your needs.

+40 729 624 460

My group size has changed, can I choose another vehicle?

Changes to your rezervations must be sent to us in writing using email or WhatsApp and will not take effect until we receive them and confirm to you by email, phone or WhatsApp that we can implement the change.

If you have any changes to the pick up or drop off location or number of passengers and this generates an additional charge (extra members for your jurney), you will have to pay the additional cost at the time of your arrival or departure.

There will be no extra charge for flight delays.

How long will the transfer take?

The maximum waiting time for transportation from the airport to the centre of Bucharest is 30 minutes, and the transfer time may take up to one hour.